Refund and Returns Policy
Return Policy
The customer can replace the product unit received within 2 days from the date of delivery and get a replacement unit delivered to the customer.
Customer has to provide the video and images proof while open the parcel and for the return must provide the product unboxing video without video we not accept any parcel in any circumstance.
Customer has to provide the video and images proof while open the parcel and for the return must provide the product unboxing video without video we not accept any parcel in any circumstance.
Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
Replacement with a fresh box unit can be provided to the customer.
In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once a Jewellersnite team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Jewellersnite
Replacement Policy
Replacement of a product is allowed only under the following circumstances:
Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product
Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 2 days from the date of delivery.
In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be once a Jewellersnite team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Jewellersnite.
In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
In case of replacement, the whole product package with the product will be arranged by customer.
for any other circumstance the shipping and Payment gateway charge 3% will be deducted from the order amount.
for any other circumstance the shipping and Payment gateway charge 3% will be deducted from the order amount.
A product will not be replaced under the following circumstances:
Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 2 days from the date of delivery and get a replacement.
Cancellation Policy
We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. However, under this policy:
Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)
